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Digital Marketing is more than just cool tools

8 Apr

In today’s business environment we’re fortunate to have access to a variety of marketing tools that let us communicate easier with our customers and prospects, observe competitors, and scrutinize the market. Many small business owners are competing more effectively using digital media (and extending the value of their traditional marketing efforts). These newer digital tools foster greater competition by enabling our businesses to reach interested prospects with highly relevant real-time communications and get measurable feedback almost immediately.

Successfully acquiring new customers through digital marketing is best handled by employing inbound marketing channels to obtain visibility and leads. These channels include search, social media and email marketing, all fueled by content marketing.

This post outlines the best types of tools and the most popular tactics in each category based on our experience.

digi mktg infographic

We’ll start with a concept known as Content Marketing. Content marketing is the primary focus for business owners seeking to use digital marketing to increase reach, leads and sales. So, what is Content Marketing? Content marketing is the process of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and well understood target audience – with the objective of driving profitable customer action.

Content marketing fuels:
  • Search Engine Optimization (SEO)
  • Email marketing
  • Social media marketing
  • Event marketing (in person events as well as Webinars)
  • Paid media including Pay per click and display advertising
  • Lead generation and conversion rate optimization (through landing pages)

How do you go about developing a content marketing strategy?

Here is a quick checklist to get you started:

  • Define business opportunity for content marketing
    • Define key segments or target audiences
    • Review current content marketing
    • Review competitor content marketing
  • Define your content marketing strategy
    • Define content marketing plan
    • Prioritize audiences and personas
    • Prioritize content assets for audience
    • Define content marketing resources
    • Create communications timeline
  • Implement and manage your content marketing strategy
    • Update your editorial calendar
    • Manage social media distribution
    • Manage email marketing distribution
    • Manage SEO effectiveness of content marketing
    • Review analytics for content effectiveness

Great. Now what? Time to consider the tools.

One of the tools your likely to be using in your content efforts is social media. In our case, we strongly recommend Facebook as the starting place, but use the platform you are most confident in to get started. (More on social media selection in an upcoming post).

Why focus on social? Leverage social to help find ideal prospects and accelerate list growth. The adage that birds of a feather flock together sums it up nicely. People with similar issues, concerns, challenges, and life experiences typically are connected to others much like themselves. Social is all about connections. Go on, engage your audience.

Online reviews

Today’s consumers check out online reviews before making in-store purchase! Reviews are known as ‘user generated content’ or UGC.

But remember, you must craft content that does more than just ask contacts to buy. Your customers aren’t always in the market to purchase. If all they hear from you is “buy this,” can you blame them for tuning you out? To avoid this predicament, try creating content that helps your contacts solve problems, buy better, and even find interesting things they wouldn’t have uncovered any other way.

Here are a few topics to talk about besides “buy this”:
  • Present information that helps customers use your products correctly.
  • Go behind the scenes by introducing customers to key employees. Show off your offices or factories. Talk about your company philosophy.
  • Add customer voices to your emails by featuring reviews, endorsements, photos and other user-generated content (UGC).
  • Become the authority in your market niche by sharing “insider” news and information.
  • Improve onboarding for new customers with information that helps them find what they want faster or navigate better around your website.

What about email?

Do you collect email addresses? From whom – everyone that you meet, just customers, all appointments, third parties? Think it through. Why not collect them all if they’ll share them with you? Above we discussed the use of social media to interact and extend the reach of your audience. Those names are gold, email address gold to be exact.

Now that you have defined the ways you’ll collect email addresses, let’s turn to what to do with them. First, and this is a critical component, you have to keep track of where the names came from! Two reasons for this – first, to be CAN-SPAM compliant you must have permission to use the addresses (if you’ve been given the information freely, you’re good here – no buying or renting email addresses!). The second reason is more practical, since you absolutely want to tailor your messages to each type of audience you identified in the first step of the checklist.

What emails will you send? You really need to ask yourself what messages will resonate with the audience I am targeting. What do they want to know, what is important to them? This is not about your agenda, it must be content that is relevant to them first – then when you have their attention you can ask them to act a certain way, or react to your content. The opportunities are endless, and they are similar in nature to the list of content topics we explored for social media. This is all very connected. In fact, the more connected the content and media, the more effective you will be.

Time to jump in

That’s enough to get started, but remember, the foundation of any digital marketing plan is your website. All of the other digital tools and efforts rely on your website as the central element for customer and prospect communication and an informational base. Don’t overlook the importance of investing time and effort into shoring up your website from the content perspective!

AHAA Marketing has turnkey programs and solutions to get you started, just give us a call and we’ll review your situation with you and offer recommendations to get you digitally marketing in no time.

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The Customer Experience Imperative:  Strategies for Relevant Marketing

4 Jan

Welcome to 2016!

The world has become a show-me-you-know-me marketplace. Meaning, if companies want to keep customers happy and loyal they must first prove just how valuable customers are by making every interaction personal and relevant to their needs. The same is true for prospective customers and your database is full of those!

Identifying prospects

Locating prospects within your database offers huge opportunities.

So, how do you reach those prospects in an efficient and effective manner? The best messages are driven by customer insights that enable extremely relevant communications. In other words, the answer is right there in your own patient database. You already know more about your prospective customers than you may think.

Poor data quality may be a common barrier, but there are strategies for optimizing the data you have to reach prospects wherever they are in the customer cycle.

AHAA has examined the basic steps to increasing your marketing efficiency and how to create messaging that truly stands out. This strategy will be discussed at Convention 2016 coming up in February along with a presentation on the tactics and tools we suggest for getting started.

Attendees will be able to:

  • Identify and understand more precisely who your high-value prospects (and customers) are
  • Create customer profiles for select target audiences
  • Improve business results by identifying and segmenting customers and prospects within the database
  • Deliver more personalized and relevant messages to high-value prospects

Join us in February; be ready to face the continuing changes within the hearing healthcare marketplace by meeting the challenges head-on! Register today if you haven’t already, there’s plenty of time to sign up. For more event info go to AHAAconvention.com or to register for the event you can go directly here.

Even the Changes are Changing

7 Oct

Not so long ago we learned how to “Google it” to learn anything we wanted to know. It was a rapid rise to freedom of information and instant knowledge.

Over the years since then there have been shifts in the Google landscape. Many people who wouldn’t even THINK of themselves as technical by nature have taken up conversations about the mysterious Google algorithms and the secret sauce to getting to the top of their search pages.

Numerous studies have been conducted that look at how we, as search engine users, relate to the search results presented by Google. According to a recent report from Mediative, the way people engage with the search engine result pages (SERPs) has changed significantly over the past decade.

serps-mediative-2005
2005

In 2005 they conducted a study using eye tracking and found that users tended to focus their gaze on the top-left corner of a SERP where the first result was usually displayed. This area became known as the “Golden Triangle.” Look at the heat mapped image of the 2005 study, you can see for yourself that the area in that upper left corner was the focus of attention for most participants.

serps-mediative-2014
2014

Today, the Golden Triangle has all but disappeared. A look at the 2014 results demonstrate how strikingly different behaviors are from those observed a decade ago. Users tend to scan down the page more now and vary their focus on other areas depending on their particular search. The 2014 heat map image indicates a much broader area of observation.

This change in behavior is partially the result of changes Google has made to its SERPs along with the impact of our increased use of mobile devices.  Consumers have become conditioned to scan vertically more than horizontally.

Back in 2005, the most relevant results were nearly always in the upper-left corner of the page. Google has introduced a number of new elements since then including the Knowledge Graph, Carousel, and Local Listings among others.

The study reveals some interesting details:

  • Users now tend to scan pages more quickly. In 2005, searchers spent just under 2 seconds viewing each listing; in 2014 that has dropped to 1.17 seconds.
  • The impact of a Knowledge Graph result varied significantly depending on whether or not the answer was relevant. Participants often skipped irrelevant Knowledge Graph results and went straight to the listings below them. However, if a Knowledge Graph result was relevant, it drew away a significant amount of attention from the subsequent listings.
  • Google’s Carousel—an image strip at the top of the page accompanied by other information such as ratings—had much less of an impact on the searchers results than did Knowledge Graph.

But, the most interesting details to emerge are these:

  • The highest placed organic result still garners roughly the same amount of click activity (32.8%) as in 2005. However, with the addition of the new page elements, the top search result is not viewed for as long, or by as many people.
  • Organic results positioned in the 2nd through 4th slots now receive a significantly higher share of clicks than they did in 2005.

Overall this means good news for smaller businesses in competitive markets. Search has evolved to allow for consumers’ attention to include more than just the highest position. The spots from 4th on up are seeing 30% more attention today than was the case in 2005 (see the chart). The coveted top spot is still the master of the page, but as consumers come to realize their needs are often broader than the largest or most invested participants. Those who make the “above the fold” group in the first five spots on page one will see their efforts rewarded.

Clicks are evolving. The top 4 slots have improved 30% since 2005.
Clicks are evolving. The top 4 slots have improved 30% since 2005.